Privacy and Cookies Policy

Updated February 02, 2021

We at M8FM.UK take Privacy very seriously, that’s why we want you to know that we’ll never sell, share, trade or disseminate your private information to any other companies for marketing purposes. In this Privacy Policy we will set out how we collect information about you and exactly how we safe guard that information.

Who we are

The party referred to as “we”  “our” or M8FM in this Privacy and Cookie Policy is M8 Facilities Management, located at M8FM Head Office Gemini Business Centre 136-140 Old Shoreham Road Hove East Sussex BN3 7BD

United Kingdom. Our data protection officer is reachable at dataprotection@m8fm.uk.  

If you have a general question about the website or want to make changes to your information, please go to the Contact Us page on this website to contact our Customer Care team. 

What information do we collect?

This section of our Privacy Policy describes the categories of information collected by M8FM, whether collected automatically, or provided voluntarily by you.

Information collected automatically

• Your IP address

• The internet browser and device you use

• Data passed through applications you may download via our website

• The date and time you visit, and how you use our website and access its content

Why do we collect this information?

We use the information that we collect about you for the following purposes: 

• To provide related customer service;

• Maintain, Improve, and Administer our website, 

• Inform you about products and services that might be of interest to you, 

• Identify and prevent fraud,

• Enhance the security of our network and information systems,

• Better understand how visitors use our website, and to determine the effectiveness of promotional campaigns and advertising.

Who has access to your information?

We limit access to your information to employees who have a need to use the information and are obligated to protect that information and keep it confidential. All M8FM employees, Partners and subsidiaries have a contractual obligation to comply with the terms of this privacy policy and to protect your information.  

We may also provide the information we collect about you to other companies, who may process the information on our behalf, including companies that assist us with: 

• Storing and securing data

• Processing payments or Invoicing

• Marketing, analytics, and fraud detection activities; or

• Customer service

We may also share the information as required or permitted by law, such as when we believe such disclosure is appropriate to cooperate with an investigation of activities claimed to be unlawful, to enforce our Terms of Use, or to protect our rights or property or those of others.

Finally, we may provide your information to one or more third parties in the event of a merger, acquisition, or corporate reorganization involving us.

How long do we keep your information?

We only retain your personal information for as long as is necessary for the purpose for which it is provided or because we are legally required to do so. 

What rights do you have to access and control the use of your information?

You have the right to

• Access your personal information 

• Unsubscribe from marketing or withdraw any specific consents’ you gave us 

• Request a copy of the personal information that is being processed by us

• Have errors in your personal information corrected

• Have your personal information deleted (or altered so that you are not identifiable) or to restrict the ways in which we use your information – but in either case, only under specific circumstances prescribed by law

• Lodge a complaint with your local data protection authority.

How you can exercise these rights?

You can contact Customer Care to exercise any of the rights listed above by going to the Contact Us page on this website.

You may also exercise some of those rights on your own by going to My Account, selecting “Account Update”, and updating your personal information and preferences. 

Finally, you can also make your request by writing to M8FM Head Office Gemini Business Centre 136-140 Old Shoreham Road Hove East Sussex BN3 7BD. Please provide your name, e-mail address, mailing address and telephone number(s) and your specific request.

How do we protect your information?

We maintain physical, electronic, and procedural safeguards designed to help us protect your personal information. For example, we use Secure Socket Layer (SSL) technology to encrypt our website.

What are Cookies and why do we use them on our website?

Cookies are small data files which often include a unique identifier that are stored on your device when you visit certain web pages.  Cookies are useful because they allow a website to recognise a user's device.  Like most websites, our website uses cookies that, among other things, let you navigate between pages efficiently, remember your preferences, and generally improve your experience on our website. They can also help to ensure that advertising you see online are relevant to you and your interests.

To ensure you get the most enjoyable experience out of using our website, as well as the full use of the online shopping and personalised features, your computer, tablet or mobile device (“device”) will need to accept cookies.

If you don’t accept cookies, some functions on our website will not work. However, if you'd prefer to control or delete cookies from our website or any other website, see the explanation of how to manage cookies below.

What kinds of cookies do we use on our website?

Our website uses the following types of cookies:

Strictly necessary cookies

These cookies provide the services that you have specifically asked for on our website and are essential to enable you to move around our website and use its features, such as check-out and product purchase. 

Performance cookies

These cookies collect anonymous information on the pages visited. They collect information about how visitors use the website, for instance which pages visitors go to most often, and if they get error messages from web pages. They don't collect information that identifies a visitor and are only used to improve how the website works.

How can you manage which cookies are placed on your device?

Cookies allow you to take advantage of some of our website's essential features and we recommend you leave them turned on. Please be aware that if you disable or delete certain cookies our website will not work properly.

The Help menu on the menu bar of most browsers will tell you how to enable or prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.

If you’d like to opt out of cookies created by 'sharing' M8FM content through social networks – such as Facebook and Twitter – we suggest you check those third party websites for more information about their cookies and how to manage them.

If you want to know more about Third Party Cookies and to opt out of them if you wish – see www.allaboutcookies.org and www.youronlinechoices.eu .

Changes to this Privacy and Cookie Policy

M8FM may revise this Privacy and Cookie Policy from time to time by posting a revised Privacy and Cookie Policy on our website. We reserve the right to modify this policy at any time, so please review it frequently.